| Q1:You
have a reference or “FADS” type board/box and would
like STx to provide you a proposal on manufacturing and supporting
it.
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| A1:
STx will need to process the following documents in order |
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1.
NDA/CDA execution- STx can supply a mutual NDA or use yours |
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2.
Quote Process- we will need a complete quote package |
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a.
BOM (Bill of Material with AVL {approved vendor list}) |
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b.
Gerber (assembly drawing, stencil, reference designators, photoplots) |
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c.
Mechanical information (Cable and wire schematics, solid models,
case outlines, autocad) |
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d.
Packaging- what/how should the box, board, invoice, other documents
say or be labeled |
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e.
Agency approvals required: to understand the time and cost for
each (such as FCC part A/B, EN500xx, CE, UL/CSA, TUV) |
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f.
Testing parameters- to agree on how quality and assurance should
be handled for both pre and post sales support as well as for
manufacturing. |
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3.
Support and Service contract describing each parties responsibilities
and duties (particularly for STx) |
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4.
CRM (customer relationship management) and customer database-
in order to agree upon how STx |
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should
maintain and track OEM customer data on behalf of the semiconductor/embedded
software |
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partner |
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5.
Support log and feedback reporting to provide an audit capability
of STx responsiveness for the |
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semiconductor/embedded
software partner |
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6.
Bug reporting/fix procedures on the partner’s silicon or
software product |
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7.
Market feedback for the semiconductor/embedded software partner
as to what alternative |
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vendors/features
that the customers are interested in and why |
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8.
Lead-time and logistical mechanics to agree upon: |
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a.
How much inventory STx is to carry |
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b.
How STx will handle OEM A/R credit, shipping, RMAs, et al |
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c.
Disposition of obsolete, out of current revision or excess material
from 3rd party or the partner |
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d.
Payment terms for any product or service sold to the partner,
not a 3rd party OEM |
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e.
Maintenance of quality standards needed by the partner of Stx |
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9.
Termination, contract period, agreement and notice parameters |
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10.
Periodic Review to agree to meet regularly to review and improve
the program and continue to strive to gain new customers for
both STx and its partner.
|
| Q2:
You have an inadequate reference board and would like STx
to design one for you.
|
| A2:
In order to provide you an accurate estimate of the work,
we will ask for a small purchase order for consultative research
to develop the scope of the project. After you have purchased
our thoughts, if you choose to proceed, you now have a very
good idea of what you will get, how long it will take, and
how much it will cost. Once the project is completed, you
will own any and all intellectual property from the project
and can proceed into the STx standard service and support
model as described above.
|
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|
|
| Q3:You
would like STx to build a short run public demo product ASAP?
|
| A4:
We would be glad to- just to manage your expectations, expedited
materials cost quite a bit more, especially the industrial
modeling components.
|
| Q5:
You are an existing STx partner and would like help on a small
integration or firmware problem
|
| A5:
No worries, just call your STx executive representative and
let us know what you need- we will work on a time and materials
basis and elevate your requirement to highest priority.
|
| Q6:
You have a strategic OEM customer with a small assembly job
and need to refer it to a trusted partner
|
| A6:
That is what our business model is all about! |
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